Omni-Channel CUSTOMER CONTACT Software Training evolved

At COHESIA we provide training services worldwide for Contact Centre Agents and Supervisors, Analysts and Ops teams

About Us

The Cohesia team

Bringing decades of customer contact, analytics training and consulting experience.

We have become experts in this area ... highly successful courses delivered in high pressure multi million dollar projects

Cohesia training solutions

At Cohesia, our training solutions apply multi-channel learning and development technologies to help you extend the skills you already have, without the risks of wholesale change.

A cohesive customer journey

Let us help you leverage your existing contact center knowledge and skills to deliver a cohesive customer journey. We train, mentor and consult on modern Cisco and eGain contact center products.

Experienced Instructor Teams

Cohesia training courses are led by a hugely experienced instructor team. People who have been working day-to-day with both the products and the implementation problems you face in your Contact channels. Whether it's Digital or Voice, at Cohesia we know that learning and knowledge transfer is the flux of customer journey continuance.