CISCO UCCE AND EGAIN TRAINING

ADVISOR

Mail, Chat, Virtual Assistant and Social Courses for Cisco ECE and eGain Digital

The eGain Mail and Chat All in One instructional courses are an all in one solution that can be delivered over 3 days.

Participants learn about eGain Mail based on their role within the organization.

From Admin to Supervisors and Agents, all have 2 sessions to attend.

Formal structured training is implicitly supported with workshop sessions filled with practical, contextual exercises and in class tutorials built for each unique class and its participants.

Highly successful courses delivered in high pressure multi million dollar projects

TRAINING Cisco Powered Contact Center

Modern. Global. Enterprise. Professional. Reporting.

MODERN APPROACH

We combine the best of today's rapid learning approaches, using both Online training content featuring In Context bite-sized learning for occasional users. We combine this with classroom staged events and courses for business and technical users, and follow-up mentoring sessions once the initial learning experiences are embedded. The results are often an astonishing overall uplift in baseline knowledge and active awareness across the business.

GLOBAL REACH - LOCAL FOCUS

Our expertise is founded in 30 years of experience in the delivery of global training programs. We have created extended programs and rollouts of new software for major banks, online travel agencies, insurance groups and telecoms companies alike. Typically these are rolled out over several months across the lifecycle of a new software implementation. We understand how to work with vendors, resellers and the customer, and more importantly, how to support the learning experience of users through the stages of a learning lifecycle. We partner well. We are with you every step of the way.

ENTERPRISE-WISE

We know that it takes more than just product training to make a successful training roll out that raises the productivity and effectiveness of a new software application, especially where that application has so many touch points across your business. Our expertise lies in being able to create and deliver training that targets every role and that reaches the enterprise by providing 360° learning across your entire estate.

PROFESSIONAL

We deliver using professional instructors. No SME's. No part timers. No Techies who can't teach. No Pre-Sales guys masquerading as trainers. Just professional trainers. Here's what one major bank had to say about this... "It's just so refreshing and an absolute pleasure to be taught like this. I know that our team is actually going to learn it and retain it this way. Usually the vendors send in some technical expert with 400 slides, and after 5 minutes most of us have switched off and gone back to our day jobs. Thank you so much." Project Manager at a major banking institution in the United States.

REPORTING

MANAGEMENT and REPORTING for CISCO and eGain CONTACT CENTRE TRAINING - User Reporting, Data Analytics, Center Management, Metrics - Our published courses and curriculum can be purchased piecemeal or as part of a wider training roll out. Talk with our curriculum experts and training roll out planners and they will help you define the right courses, levels and reach for your training.