Omni-Channel CUSTOMER CONTACT Software Training evolved
At COHESIA we provide training services worldwide for Contact Centre Agents and Supervisors, Analysts and Ops teams
We can help
Engage Mentors and Trainers From Cohesia
Our training and mentoring team can help you drive your customer experience to the next level. Let us help you leverage your technology to deliver a cohesive customer journey. We train your agents, supervisors, managers, operational teams, digital specialists, analysts and executives in modern, customer contact technologies, processes, metrics and performance. This can range from Digital Social platforms like Chat and Email through to complex Analytics on Social, Voice and Digital Platforms.
Learn Both Business User And Technical Skills
We offer a broad range of learning entry points into specific topics that are covered by our business expertise, for the beginner to the more advanced learner.
We know that exceptional training demands more than just being there in the classroom. Our customers value our depth of knowledge. They tell us we deliver dynamic agent and management training courses that get right to the heart of the knowledge transfer process. What you need to know, precisely when you need to know it. Delivered by our expert trainers.
We are driven by business outcomes
That means 100% satisfaction in your Customer and Professional Services teams when they work with us. We know that anything less is just second best.
The Cohesia team
Bringing decades of customer contact, analytics training and consulting experience.
We have become experts in this area ... highly successful courses delivered in high pressure multi million dollar projects
Cohesia training solutions
At Cohesia, our training solutions apply multi-channel learning and development technologies to help you extend the skills you already have, without the risks of wholesale change.
A cohesive customer journey
Let us help you leverage your existing contact center knowledge and skills to deliver a cohesive customer journey. We train, mentor and consult on modern Cisco and eGain contact center products.
Experienced Instructor Teams
Cohesia training courses are led by a hugely experienced instructor team. People who have been working day-to-day with both the products and the implementation problems you face in your Contact channels. Whether it's Digital or Voice, at Cohesia we know that learning and knowledge transfer is the flux of customer journey continuance.